The mission of wiishoponline.info is to give to you a wide range of materials, to provide up to the minute and accurate information, and to offer services and programs desired. In fulfilling this mission wiishoponline.info strives to act as the most convenient point of access for the needed materials and information and to actively seek to make community members and organizations aware of wiishoponline.info resources and services.

In fulfilling its mission, the wiishoponline.info strives at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in finding the materials and services they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return.

The following elements are emphasized in providing public service:

1. wiishoponline.info providers will treat every patron with equal respect and every request with equal importance.

2. Courtesy and attention to the needs of the wiishoponline.info user will be the key to all interactions. providers will try to be flexible in meeting wiishoponline.info viewers’ needs. Whenever possible, judgment calls will be made in the viewers’ favor.

3. Skilled wiishoponline.info providers will use their knowledge of wiishoponline.info resources to fulfill requests in a timely manner or else present alternatives when requests cannot be met immediately.

4. wiishoponline.info rules and procedures exist to make wiishoponline.info resources available on an equitable basis. If anyone has a question about why the wiishoponline.info has a policy or if the purpose of a policy is not understood, an explanation should be provided or else referred to a supervisor or the director of the wiishoponline.info.

5. The ultimate goal of wiishoponline.info is to meet wiishoponline.info viewers’ expectations for service while fulfilling the wiishoponline.info’s mission. Any comments are welcome regarding how well those expectations are being met.

Ethics:

All wiishoponline.info viewers deserve equal consideration and dignity for their requests for wiishoponline.info providers will seek to carry out the mission of the wiishoponline.info in a way that provides optimum service to all.

wiishoponline.info providers recognize the confidentiality rights of wiishoponline.info viewers. As a result, wiishoponline.info providers will not reveal the identity of people usingwiishoponline.info materials to a third party nor will wiishoponline.info providers reveal the items checked out on another patron’s make up.

All requests for information will be considered confidential and such requests will never be discussed with a third party, except with another librarian for the purpose of answering the question.

Members will respond to inquiries with the best factual information available but will refrain from offering personal opinions or advice in response to queries. In particular, wiishoponline.info providers may direct viewers to sources of consumer information, but they will not recommend products or services.